“I’d subscribe to your service except for that I only need some of the features so you should offer an ala carte plan where I only have to pay for the features I need”

Stop me if you’ve heard that one before.

I’d love it if you became a customer, but I’m afraid that’s a bad idea for everybody. It’s bad for us because it complicates things tremendously in our code. It’s bad because having a complicated billing system and signup form means we lose customers. It’s bad for you because if we crap up our business, we aren’t there to help you at all.

2 responses to ““I’d subscribe to your service except for that I only need some of the features so you should offer an ala carte plan where I only have to pay for the features I need””

  1. Laidlaw says:

    One of the hardest parts of product development- hitting the sweet spot in the middle where you’re doing enough, but not doing too much.

  2. Richard Felix says:

    9.5 times out of 10, they’re a customer you wouldn’t want anyway. That would just be the start of the ridiculous demands.

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