The Tesla Experience, So Far

(Short story: we don’t even have it yet and it’s annoying.)

We ordered a Tesla X back in June sometime. Miranda was visiting her parents in LA (who lived there at the time) and went to a dealership to test drive one. She ordered it right from there.

We did everything we needed to do. We installed the app. We watched the videos. We made all the choices we needed to make. We got the insurance. We got the charger installed at home. We paid for the thing in full.

And we waited. And waited. And waited.

We’re still waiting.

Eventually, the delivery date range narrowed, and it was supposed to arrive in Early August. Then it didn’t come, and the date range was pushed forward another week. Then it didn’t come, and the date range was pushed forward another week. Then it didn’t come, and the date range was pushed forward another week. Then it didn’t come, and the date range was pushed forward another week.

(You know how they say it’s better to underpromise and overdeliver? Tesla seems to do the opposite of that.)

Then one week it did start to come. We were able to pick a delivery date and time. So we did. But then we got a text the very morning of that date saying we couldn’t pick it up because there was something wrong with it. No details at all. They said no worries though, they’ll get it fixed up and we can pick it up in a few days. Well, we were gone on a trip then, which is why we scheduled it when we did. They very reluctantly agreed to let the car sit at the Tesla repair shop here in Bend while we were away and we’d pick it up when we returned.

The very next morning after returning we planned to go pick it up, but got a text: the car is still broken. They need to send someone to go get some special tools in some distant city to fix it. Ugh.

So another week goes by and we have another pick-up date/time. Another text: it’s still broken. Apparently, Model X’s (not just ours, but… more?… of them?) are emitting this very high-pitched horrible noise when driving and nobody knows how to turn it off. Maybe it’s firmware or something. The details are extremely sparse.

It doesn’t feel like anyone really cares. We don’t have good details. We don’t have a timeline. We definitely don’t have a car. A car that we’ve 100% paid for and moved our lives around a number of times for. We even sold our old car in anticipation of having this one!

Weak sauce, really.

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