A Different 10%

Interesting observation about software and features:

Every few months in the early 2000s, a startup would appear, promising a new office software package that’s “just the 10% of Microsoft Office that people actually use.” All of these products failed (for various reasons), but they all failed in part because their development and marketing teams failed to recognize a key fact: Yes, the vast majority of customers use less than 10% of the features of the Microsoft Office suite, but it’s a different 10% for each customer.

Eric Lawrence, “Batteries-Included” vs “Bloated”