The personal website of Chris Coyier

Hey Sprint,

It’s my new life goal to cost your company $350. I’ll do it however I can. I figure if I can get a few people to ditch your service with me as their reason, that should do it.

Gosh that isn’t very nice of me is it? Well neither was the customer support staff that I dealt with. They were plain out rude.

Here’s what happened. I switched to Sprint because I wanted to be a Sprint customer. I got rid of my old AT&T iPhone and got a new Sprint iPhone 4S. This was on December 31, 2011. Upon getting home and getting it set up, I found I had very bad service in my home. I stuck with it for a few weeks, but it was no fluke, I just didn’t get service at all most of the time at my house. So I was forced to switch away. I went back to AT&T on January 26, 2012. That’s 27 days. I thought I’d do it within a month. But it turns out you only have 15 days Satisfaction Guarantee. So when I switched away, I was charged $350 termination fee.

Not only that, but the store wouldn’t take my phone back. So now I’m stuck with an iPhone 4S that doesn’t work on my new carrier. I’d eBay it, but the last time I did that I got scammed big time, so I’m just not looking forward to dealing with that again.

That’s OK. I’ll donate the phone to someone who can really use it. But you, for being so rude to me and not being willing to accept that I can’t use Sprint service because of the poor reception in my house, I’m going to get even with. I’ll update this post with how I’ve managed to cost you money.