The personal website of Chris Coyier

How To Get Me To Take My Business Elsewhere

Ignore me.

When you are a brick-and-mortar, one of the few things that you have that online stores will never have is good personal customer service. If I walk in there and am ignored for 20 minutes and walk out, you haven’t just lost a sale today, you’ve lost all my sales forever.

I don’t have the slightest bit of sympathy. Customer service isn’t some new-fangled concept businesses are struggling to adapt to.

And yes, I’m just pissed because the music store down the road ignored me and I’m trying to make a big deal out of it.