Email Domains and Perception

I have a friend who wants to get away from his @gmail.com email address and on to his brand new domain email. He says it would be “more professional”. I can relate. I have definitely felt the same way in the past. But now I’ve flip flopped my view.

Now I prefer it when someone has an email address that is @gmail.com or @mac.com or @yahoo.com (or another mail service I respect). What that says to me is: “I’d rather use a tried and true email system than re-invent the wheel and run my own mail server.”

When you send someone an email at a weird personally-owned domain, I can’t help but think: where is this mail server? some weird host with reliability problems? what mail client do they use? are they going to actually get it? will I be able to help them find it if it doesn’t show up? is their website speed suffering because it’s so busy running mail processes?

And by the way, I know that you can run GMail off your own domains (I exclusively do this, I don’t run a single mail server of my own), so having your own domain email doesn’t necessarily reveal how you are actually running email. It’s the *perception* I’m concerned with.

And… yes, I’m the first to bitch when GMail goes down. But, I’ll bet you a coke it has better uptime than your own personal mail server.

Thoughts? Email me or comment below. Also CodePen PRO is quite a deal. 🙏

7 responses to “Email Domains and Perception”

  1. Tommy says:

    My setup is kind of a clusterfuck, but I set up Gmail for all my domain email addresses, then forward them all to my main Gmail account, with filters applying labels so I can keep track of it all.

    It’s confusing, but I only want to log in to one account.

  2. Chris Coyier says:

    Whatever works man. I’m kind of a fan of the “one” system. One email for everything. Same with Twitter, one account for everything.

  3. Doug Neiner says:

    The only time I like seeing a @gmail.com or @yahoo.com is that I know how to reach the person via IM without having to ask or look it up. Generally, I still think its poor form to use @gmail.com for business contact. I think any small or medium business *not* using Google Apps for the domain is crazy. The features are amazing… I recommend it to all my clients.

  4. Josh Betz says:

    @tommy: I do the exact same thing. I started this before I had my domains setup on Google Apps, but stuck with it after the switch.

  5. Ben says:

    Cool post Chris, I’m in the middle of getting my personal site up and was toying with this very issue on the weekend.

    I think I’ll go with Tommy’s setup and forward everything to my existing gmail. I think the perception from your average person might be the opposite to ours and they’ll see it as a bit unprofessional – something akin to having our sites sit on freesites.biz/mydomain.

  6. Chris Coyier says:

    “I know how to reach the person via IM without having to ask”

    That’s a major strike against my system, for me personally. I love getting IM’s from friends and coworkers, but I despise it from random people. No offense to them personally, but I just can’t allow that level of distraction. Email first, please.

  7. Tom Barnes says:

    I’m probably not alone…but whenever someone gives me an @aol.com address…I have about a 10% confidence rating that they will actually receive/read the message.

    For me @aol.com = “I’ll just call them”

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