The personal website of Chris Coyier

Archive for February, 2013

Hey United, Little Help?

Sunday, February 17th, 2013

Yesterday I had a triple-leg flight:

Wellington > Auckland (Air New Zealand)
Auckland > San Francisco (Air New Zealand)
San Francisco > Orlando (United)

Here’s the itinerary I had for that.

itineary

United Confirmation Number: DCP8G4

The person who printed my boarding passes at the Wellington Airport told me they couldn’t print my United boarding pass, I would have to get that once I arrived in San Francisco.

In San Francisco, I cleared customs and gathered my bags and all that. I took them over to the United desk to get my boarding pass as I’d been instructed. Only they told me I had no flight booked. My ticket just didn’t exist. I’d have to buy another ticket if I wanted to get on that flight. I talked to two different agents since I was so bewildered I wanted a second opinion. Both said the same.

What?

I didn’t have a boarding pass, but I thought that was completely normal based on my other international travel. I had a confirmation number and the triple-leg flight looked correct when I checked in in Wellington.

Even my baggage tag was all set for Orlando:

bag-tag

My only recourse was to buy another ticket to Orlando. But of course I was damned if I was going to do it on United. I’m sitting on a Delta flight right now writing this enroute to Orlando, with a substantially lighter wallet.

Isn’t this illegal? What if you order a washer and dryer from a store, and they deliver you just a washer? Aren’t you entitled to get the dryer, or at least the money you paid for the dryer back? It feels like an even-worse version of theft to me since not only didn’t I get what was paid for, but there were additional costs incurred from being stranded somewhere unexpected.

Update

United is refunding my re-booked Delta flight. Hopefully anyway, they said 7 days.

❤ day

Thursday, February 14th, 2013

Happy Valentines Day! Single folks are often anti-today, but I think it’s great. It’s a celebration of the highly improbable event that two people join together in love.

Consider that the average person is likely only attracted to half the population. And only a small fraction of that is near enough to your own age to allow a relationship. Then only a small fraction of that that you are actually attracted to. Then of course attraction is only a part of it. You need to live near one another, get along well, have compatible lives, etc.

Then you double that, because the other person needs to qualify you the same way. Close doesn’t count.

I’ve you’ve beaten those amazing odds and found someone, perhaps you should celebrate every day, but today is a good excuse too.

The Trailer Park Boys Test

Monday, February 11th, 2013

If you haven’t heard of TPB or don’t like it = neutral.

If you love TPB = we’ll get along.